Web Help

Having trouble using our web site?

To start, make sure your browser and OS are up to date with the latest security updates, patches, and security settings. An out of date browser can and will prevent streaming media. Spyware, spam, trojans and viruses could prevent you from accessing our audio. Make sure you have the latest Media Codecs and updates for any player that you use. Be sure that you don't have a firewall or other security software that's blocking streaming. Some ISP's, like Comcast or AT&T, are known for throttling bandwith when it comes to streaming.

I click on the "Listen Live" button, but nothing happens.

The new live player runs in a pop-up window. If you have any form of Flashblock software installed or a pop-up blocker, make sure that you approve running of flash on our site and make an exception for allowing pop-ups. Also, be sure your browser is running in its most current, updated version.

If your memory or cache file folders are full, you may experience audio streaming errors. Try emptying your Temporary Internet cache folder, and any additional temporary files, such as the contents of the recycling bin. You might also try to restart or reboot your computer to free up more of the system memory.

If you're still having trouble accessing our live stream player, you can connect to the MP3 stream directly here. (Download player here.)

The comments on a post won't load.

Clear your browsing history and your cache to ensure that data or past log-in information is not kept in your browser files.

The audio sounds choppy, or cuts out and rebuffers frequently.

Buffering occurs when your computer is not receiving data fast enough; the buffering, or cutting out, occurs when the player tries to catch up. It may be caused by Internet congestion or insufficient bandwidth, possibly due to other bandwidth intensive activities (ie. other streaming, numerous downloads). Closing some other windows and applications may help.

The Live player loads, but no audio is playing.

The stream may be temporarily off line. Please try again later.

You also may experience periodic outages in our stream as we comply with Recording Industry Association of America (RIAA) rules.

I'm having difficulties making an online pledge.

Contact our Membership Director, Lea Thomas, directly at memberservices@wdet.org or 313.577.4550.

If you continue to experience difficulties with our website, send an email to webhelp@wdet.org. Be sure to include the following information:

  • What type of computer are you using?

  • What browser (Chrome, Mozilla Firefox, Safari, Internet Explorer?) do you use to connect to the Internet? What version of the browser do you have?

  • What type of Internet Connection do you have (DSL, Cable, T1, 3G)?

DAAA - Top

Recent Videos

Detroit Park Watch
Chene Park - Bottom