The Craig Fahle Show

Podcast for Tuesday January 22, 2013

Tuesday January 22, 2013.

On today's show, will Americans rise to the challenges we face as a nation? Listeners lend their views on President Obama's Second Inaugural Speech. American Customer Service Index in Ann Arbor recently released a survey which ranks the best and worst companies for customer service. Craig speaks with David VanAmburg, Managing Director at American Customer Service Index, and Tom Shanahan, Partner at Customerservice.com, about the survey, what makes great customer service and how social media is changing the landscape. Craig speaks with children's advocates about how they believe we can change future homicide rates by intervening with children today. Also, Julia Elliott from Metro Parent joins Craig to discuss whether it is ever appropriate to publicly humiliate your child as a means of discipline. Social media introduces new avenues for parents to talk about issues with their children, but should they?

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