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In an emergency, you dial 9-1-1, but what's it like being on the other end of that phone call?
Phillip Hale, a veteran Detroit 9-1-1 operator with over 25 years of experience stops by the studio to discuss his new book "911 In 313: The View from the Cube of a Detroit 9-1-1 Operator", which details the job, work environment and how operators work with callers.
Click the audio player above to listen and feel free to add your comments below...
Photo Courtesy of Anne Arundel Country
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